People with Learning Disabilities

Help for people with a learning disability, autism or both, to use NHS 111

NHS England has produced this video to help people with a learning disability, autism or both, to use the NHS 111 service.


NHS 111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 on your phone and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

The video explains that you should call 111 if:

  • You need medical help – but it’s not a 999 emergency
  • You think you need to go to accident and emergency or need another NHS urgent care service
  • You don’t know who to call or you don’t have a GP to call
  • You need health information or reassurance about what to do next.

The NHS 111 service is staffed by trained advisors, supported by healthcare professionals. It is available 24 hours a day, 365 days a year.  Calls are free from landlines and mobiles. The video above provides tips on what you can do, to have a good call and aims to encourage more people with a learning disability, autism or both to use the NHS 111 service.

The video was created with the support of many self-advocacy groups, and forms part of our ongoing work to ensure that everyone has access to NHS services. The video will also be used to train all of the NHS 111 advisors. It will help them to better understand the needs of people with a learning disability, autism or both and make adjustments during calls to suit their needs. 

Easy Read Information: Procedures/ Process

Abdominal Aortic Aneursym Screening

Bowel Cancer Screening

Breast Screening

Cervical Screening

Diabetic Eye Screening

Flexible Cystoscopy


Having a Health Check

Looking after your Testicles

Making a Complaint

Organ Donation

Sharing Information (Summary Care Record)

Easy Read Information: Health Promotion


Healthy Eating and Being Active

Staying Healthy

Sun care

Easy Read Information: Health Promotion

How to take my Medicine

Helping with Pain

Click HERE to access easy read information about medicines for many conditions

  1. Click on the link
  2. Select your  your medication from the drop down list 
  3. If there is an Easy Read Leaflet available, it will appear in the 'Select Leaflet Type' drop down menu as VERA (Very Easy Read Leaflet). 
  4. Select 'VERA' and then click on 'Search'

NHS Learning Disability Newsletter

Newsletter Winter 2018

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website